{
  "version": "1.0",
  "generated": "2026-08-19",
  "site": {
    "name": "ZELQIVO",
    "url": "https://zelqivo.co.uk/",
    "tagline": "Intelligent support operations",
    "description": "ZELQIVO builds, hosts and maintains white-label support operations software for support teams, led by ZELQIVO-STS, a hosted support ticketing system delivered as one dedicated deployment per organisation.",
    "language": "en-GB",
    "areaServed": "GB",
    "logo": "https://zelqivo.co.uk/images/zelqivo-main-transparent.png",
    "image": "https://zelqivo.co.uk/images/zelqivo-social-card.png",
    "contact": "https://zelqivo.co.uk/contact/"
  },
  "keyphrases": [
    "hosted support ticketing system",
    "white-label helpdesk software",
    "support operations platform"
  ],
  "facts": [
    {
      "key": "delivery",
      "statement": "Fully hosted and maintained by ZELQIVO. Customers run no infrastructure."
    },
    {
      "key": "isolation",
      "statement": "One dedicated deployment and one isolated database per organisation, not shared multi-tenant SaaS."
    },
    {
      "key": "branding",
      "statement": "White-label across admin, customer portal and outbound email; branding is changed from the admin settings screen with no redeploy."
    },
    {
      "key": "platform",
      "statement": "ZELQIVO's own proprietary support operations platform, used through a browser."
    },
    {
      "key": "ai",
      "statement": "Ticket triage suggestions are generated on the customer's own deployment and reviewed by a person before being applied; no ticket content goes to an external AI service."
    },
    {
      "key": "security",
      "statement": "Hashed tokens, strict content security policy, signed external API requests, rate limiting, audit logging, TOTP multi-factor authentication and WebAuthn passkeys."
    },
    {
      "key": "data-portability",
      "statement": "CSV exports, audit trails and operational reporting are included and need no direct database access."
    },
    {
      "key": "pricing",
      "statement": "Quoted per organisation based on scale and modules; no public price list."
    },
    {
      "key": "market",
      "statement": "United Kingdom."
    }
  ],
  "products": [
    {
      "name": "ZELQIVO-STS",
      "url": "https://zelqivo.co.uk/product-sts/",
      "category": "Core hosted support ticketing system",
      "description": "White-label ticketing system with a customer self-service portal, agent queues, ticket conversations, escalation, audit history, attachments and signed external ticket intake.",
      "keyphrases": [
        "white-label ticketing system",
        "hosted support ticketing software",
        "customer support portal software"
      ]
    },
    {
      "name": "ZELQIVO-ASSIST",
      "url": "https://zelqivo.co.uk/product-assist/",
      "category": "Local AI ticket triage",
      "description": "AI support assistance running on the customer's own deployment: automatic ticket classification for category, device and priority, plus draft summaries, always human-reviewed. No ticket content is sent to an external AI service.",
      "keyphrases": [
        "local AI ticket triage",
        "AI support assistance",
        "automatic ticket classification"
      ]
    },
    {
      "name": "ZELQIVO-FLOW",
      "url": "https://zelqivo.co.uk/product-flow/",
      "category": "Support ticket automation",
      "description": "Helpdesk escalation rules for time, keyword, stuck status and VIP cases, plus support ticket routing between teams and queues.",
      "keyphrases": [
        "support ticket automation",
        "helpdesk escalation rules",
        "support ticket routing"
      ]
    },
    {
      "name": "ZELQIVO-CONNECT",
      "url": "https://zelqivo.co.uk/product-connect/",
      "category": "WordPress and API integration",
      "description": "A signed support ticket API for external ticket ingestion and reply handling from WordPress sites, website forms, portals and operational systems.",
      "keyphrases": [
        "WordPress ticketing integration",
        "support ticket API",
        "external ticket ingestion"
      ]
    },
    {
      "name": "ZELQIVO-FIELD",
      "url": "https://zelqivo.co.uk/product-field/",
      "category": "Field service ticketing",
      "description": "Technician visit requests raised from tickets, with visit history linked back to the originating ticket.",
      "keyphrases": [
        "field service ticketing",
        "technician visit requests",
        "on-site support workflow"
      ]
    },
    {
      "name": "ZELQIVO-KNOWLEDGE",
      "url": "https://zelqivo.co.uk/product-knowledge/",
      "category": "Self-service knowledge base",
      "description": "Support article suggestions surfaced during ticket creation, improving ticket deflection and ticket quality.",
      "keyphrases": [
        "self-service knowledge base",
        "support article suggestions",
        "ticket deflection"
      ]
    },
    {
      "name": "ZELQIVO-INSIGHT",
      "url": "https://zelqivo.co.uk/product-insight/",
      "category": "Helpdesk reporting software",
      "description": "Support ticket analytics covering volume, first reply, resolution time, escalation events, security events, trends, threshold alerts and log shipping.",
      "keyphrases": [
        "helpdesk reporting software",
        "support ticket analytics",
        "support performance metrics"
      ]
    }
  ],
  "pages": [
    {
      "url": "https://zelqivo.co.uk/",
      "title": "Home",
      "summary": "Hosted support ticketing system overview",
      "keyphrases": [
        "hosted support ticketing system",
        "white-label helpdesk software",
        "support operations platform"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/products/",
      "title": "Products",
      "summary": "The core system and six modules, with a feature comparison",
      "keyphrases": [
        "support operations software",
        "helpdesk platform modules",
        "AI ticket triage software"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/about/",
      "title": "About",
      "summary": "How ZELQIVO builds, hosts and runs the software",
      "keyphrases": [
        "hosted helpdesk provider",
        "dedicated support deployment",
        "white-label support software"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/faq/",
      "title": "FAQ",
      "summary": "Delivery, isolation, security, integrations, AI, exports and pricing",
      "keyphrases": [
        "hosted ticketing FAQ",
        "WordPress ticketing integration",
        "local AI ticket triage"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/contact/",
      "title": "Contact",
      "summary": "Request a demo or a quote",
      "keyphrases": [
        "support ticketing demo",
        "hosted helpdesk pricing",
        "support software quote"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/privacy/",
      "title": "Privacy",
      "summary": "Privacy and cookie policy",
      "keyphrases": [
        "ZELQIVO privacy policy",
        "website cookie policy",
        "contact form data"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/terms-of-service/",
      "title": "Terms of Service",
      "summary": "Subscription, support, data protection, liability and force majeure terms under the law of England and Wales",
      "keyphrases": [
        "ZELQIVO terms of service",
        "support software subscription terms",
        "hosted software agreement UK"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/product-sts/",
      "title": "ZELQIVO-STS",
      "summary": "Core hosted support ticketing system",
      "keyphrases": [
        "white-label ticketing system",
        "hosted support ticketing software",
        "customer support portal software"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/product-assist/",
      "title": "ZELQIVO-ASSIST",
      "summary": "Local AI ticket triage",
      "keyphrases": [
        "local AI ticket triage",
        "AI support assistance",
        "automatic ticket classification"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/product-flow/",
      "title": "ZELQIVO-FLOW",
      "summary": "Support ticket automation",
      "keyphrases": [
        "support ticket automation",
        "helpdesk escalation rules",
        "support ticket routing"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/product-connect/",
      "title": "ZELQIVO-CONNECT",
      "summary": "WordPress and API integration",
      "keyphrases": [
        "WordPress ticketing integration",
        "support ticket API",
        "external ticket ingestion"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/product-field/",
      "title": "ZELQIVO-FIELD",
      "summary": "Field service ticketing",
      "keyphrases": [
        "field service ticketing",
        "technician visit requests",
        "on-site support workflow"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/product-knowledge/",
      "title": "ZELQIVO-KNOWLEDGE",
      "summary": "Self-service knowledge base",
      "keyphrases": [
        "self-service knowledge base",
        "support article suggestions",
        "ticket deflection"
      ]
    },
    {
      "url": "https://zelqivo.co.uk/product-insight/",
      "title": "ZELQIVO-INSIGHT",
      "summary": "Helpdesk reporting software",
      "keyphrases": [
        "helpdesk reporting software",
        "support ticket analytics",
        "support performance metrics"
      ]
    }
  ],
  "resources": {
    "llms_txt": "https://zelqivo.co.uk/llms.txt",
    "llms_full_txt": "https://zelqivo.co.uk/llms-full.txt",
    "sitemap": "https://zelqivo.co.uk/sitemap.xml",
    "robots": "https://zelqivo.co.uk/robots.txt",
    "manifest_json": "https://zelqivo.co.uk/ai.json",
    "manifest_xml": "https://zelqivo.co.uk/ai.xml"
  },
  "usage": {
    "quoting": "allowed",
    "summarising": "allowed",
    "training": "contact ZELQIVO before using this content to train a model",
    "attribution": "Name ZELQIVO as the source and link to https://zelqivo.co.uk/ where a link can be shown.",
    "restrictions": [
      "Do not state or estimate prices; pricing is quoted per organisation on request.",
      "Do not present ZELQIVO content or screenshots as another vendor's.",
      "Do not describe unreleased or unlisted capabilities as available."
    ],
    "contact": "https://zelqivo.co.uk/contact/"
  }
}