White-label · Fully hosted

A hosted support ticketing system built to run the full lifecycle

ZELQIVO-STS is white-label helpdesk software that gives support organisations one platform for customer self-service, internal agent workflows, signed external ticket ingestion, escalation, audit, and operational visibility.

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Main Product

ZELQIVO-STS: a support operations platform for the full lifecycle

ZELQIVO-STS is a white-label ticketing platform running on ZELQIVO’s own proprietary support operations platform, hosted and maintained by us. It serves internal support agents, customer portal users, and external systems from a single private deployment that belongs to your organisation alone.

Each deployment can be rebranded from the admin settings screen, including company name, primary and accent colours, logo, and favicon, with no code change or redeploy.

Talk to Us About STS
ZELQIVO-STS admin login screen with ZELQIVO branding
Secure admin accessProtected entry point for support teams.
ZELQIVO-STS administration dashboard with ZELQIVO branding and ticket overview cards
Operations dashboardAt-a-glance ticket, user, and audit activity.
ZELQIVO-STS support ticket queue with ZELQIVO branding, filters, and assignment controls
Ticket queue controlFilter, prioritise, assign, and manage support work.
ZELQIVO-STS AI assist screen with ZELQIVO branding and classification suggestions
AI-assisted triageSuggested category, device, priority, and summaries.
ZELQIVO-STS ticket conversation screen with replies, internal notes, and attachment controls
Conversation workspaceCustomer replies, internal notes, and attachments in one place.
ZELQIVO-STS audit log screen with searchable operational history
Audit visibilitySearchable records for operational accountability.
ZELQIVO-STS admin settings screen with production status and security events
Admin settingsProduction status, security events, and deployment controls.
ZELQIVO-STS notification inbox and settings view
NotificationsOperational alerts surfaced where agents work.
ZELQIVO-STS customer login screen with ZELQIVO branding
Customer loginBranded access for customer support users.
ZELQIVO-STS customer registration screen with account creation form
Customer registrationSelf-service account creation for support access.
ZELQIVO-STS customer support ticket creation screen with suggested help articles
Ticket creationGuided submissions with suggested knowledge articles.
ZELQIVO-STS customer dashboard showing ticket creation and existing ticket list
Customer dashboardCustomers can submit, review, and continue tickets.
Product Capabilities

Everything needed to intake, triage, resolve, and report

The platform covers the support lifecycle from customer submission through agent handling, escalation, audit, and post-resolution feedback.

  • Customer Self-Service Portal

    Customers can register, submit tickets, reply, upload attachments, request technician visits, rate resolved tickets, and reopen issues themselves.

  • Admin Ticket Workspace

    Agents manage queues, saved views, assignment, status, priority, private notes, canned replies, duplicates, attachments, and ticket history from one place.

  • Automatic Escalation

    Time, keyword, stuck-status, and VIP rules help surface urgent tickets before they disappear inside the queue.

  • Metrics and Alerting

    Administrators can track ticket volume, first reply, resolution time, escalation events, daily trends, threshold alerts, and external log shipping.

  • Local AI Assist and Knowledge Base

    A deterministic on-server classifier suggests category, device, priority, and summaries, while knowledge articles surface during ticket creation.

  • Security by Default

    Hashed tokens, strict CSP, signed external API requests, rate limiting, audit logs, TOTP MFA, and WebAuthn passkeys support safer operations.

Why ZELQIVO-STS

A white-label helpdesk platform on a private deployment

ZELQIVO-STS is white-label helpdesk software deployed once for your organisation and hosted by us, so your support data stays yours while your team gets the workflows expected from a modern support operations platform. Read more about how we work.

  • White-label branding across admin, customer portal, and emails
  • Signed API support for WordPress or other external ticket sources
  • CSV exports, audit trails, and operational reporting without direct database access
Fully hostedA support operations platform we run for you
PrivateYour own deployment, never shared with another organisation
White-labelYour brand across portal, agent workspace, and email
SecureMulti-factor sign-in, passkeys, and full audit trails

See how fits your support operation

Share your environment, workflow, and requirements through the protected contact form. We will come back to you with pricing.

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