ZELQIVO-STS
The core support ticketing system: customer self-service, agent queues, escalation, conversation history, attachments, audit, and signed ticket ingestion from external systems.
About ZELQIVO
A hosted helpdesk provider that builds the software and runs it for you.
ZELQIVO makes white-label support software for teams that have outgrown shared inboxes and generic helpdesks, but do not want to inherit somebody else’s platform, pricing model, or roadmap. We build the products, host them, maintain them, and sell access.
How we work
A dedicated support deployment per organisation, run by us
Every customer gets their own deployment and their own isolated database. That keeps data separation simple to explain and simple to audit, and it means one organisation’s load, customisation, or upgrade schedule never affects another. You get the benefits of a dedicated system without the burden of operating one.
- Hosted, monitored, patched, and backed up by ZELQIVO
- A dedicated deployment and isolated database for each organisation
- White-label branding across the admin, the customer portal, and email
- Audit trails, exports, and reporting without direct database access
HostedWe run and maintain the platform
1:1One deployment per organisation
White-labelYour brand, not ours
MFATOTP and passkey support
What we build
One core system, with focused products around it
ZELQIVO-STS is the core ticketing system. Everything else extends it, so you can start with ticketing and add capability as the operation grows.
ASSIST, FLOW, and CONNECT
Local AI assistance for triage and summarising, automation and routing rules for work that should not need a human decision, and integrations for WordPress, APIs, and other external ticket sources.
FIELD, KNOWLEDGE, and INSIGHT
Technician visit handling for cases that leave the desk, a self-service knowledge base that answers questions before a ticket is raised, and reporting that shows where support time actually goes.
What we believe
Support tooling should be boring, in the best sense
Support software earns its place by being predictable. Tickets should not go missing, escalation should not depend on someone remembering, and reporting should reflect what happened rather than what was convenient to measure. We would rather ship a smaller product that behaves consistently than a larger one that surprises people during an incident.
You should also be able to see what the system is doing. Audit trails, exports, and clear operational reporting are part of the product rather than an upsell, because a support operation you cannot inspect is one you cannot improve.
ClarityVisible, auditable operations
ControlYour branding and your rules
ScaleAdd products as you grow
SupportTalk to the people who built it
Tell us about your support operation
Share how your team works today and which parts hurt. We will tell you honestly whether ZELQIVO fits, and what it would cost. Pricing is quoted per organisation, based on scale and the products you need.
Get in touch